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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: The End of Internet Explorer & Premera Healthcare Breach: IT Rewind Episode 30

Posted March 20, 2015by Ben Barker


The-End-of-Internet-Explorer-Premera-Healthcare-Breach


Do you still use Internet Explorer? If so, cherish it while you can because it won't be around much longer. Meanwhile, there's been ANOTHER health care breach. This time its affecting clients of Premera Blue Cross. Hear about these stories and more on this week's edition of IT Rewind!


 

IT Rewind Featured Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered!

Microsoft to Replace Internet Explorer with New Browser

Toronto Star, @TorontoStar, Manisha Krishnan@ManishaKrishnan

Hackers Compromise 1.8 Million Medical Records from Healthcare Provider Premera

Network World, @NetworkWorld, Tim Greene, @Tim_Greene

 

New Continuum Content:

Everything You Need to Know About Mobile Device Management (MDM)

Everything-you-need-to-know-about-mobile-device-management

In just a few short years, the way mobile devices are used by employees has shifted dramatically. Increasingly, employees are bringing their own devices to their workplaces and connecting to secure corporate networks. While employees enjoy the flexibility and ease this offers, employers also appreciate the added benefits of increased efficiency with lower equipment costs. Read More »


Continuum's Must-Read Blog Post This Week

10 PowerPoint Templates to Catapult Your MSP Brand with Visual Marketing

10-powerpoint-templates-to-catapult-your-msp-brand-with-virtual-marketing

Visual marketing guru Hubspot reports that tweets with images receive 18% more clicks, 89% more favorites, and 150% more retweets than those without1. That's significantly more exposure for your content than just messages with plain text. You may not think this pays off, but the sales process begins earlier these days. You have the chance to nurture these leads with remarkable, educational content that positions you as a leading MSP in your area. Use this opportunity to make a bold statement with graphics that will pop off of your feed!

Let’s start by looking at your Twitter feed. Chances are you’re seeing tweets from the technology companies, industry business leaders and news analysts you follow. As you scroll, what’s catching your eye? Is it IT Joe’s plain text blog titles? Or is it that colorful banner promoting the latest event in IT, complete with location, date, and attendees enjoying themselves. I’m willing to bet that the eye-catching tweet caught and held your attention more than the string of words that blended with the rest of the text on your screen. Read more »


What Else Is New in the IT Channel?

Now that you've seen our top picks for this week, here are some more stories that made the headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Double data breach:

         Premera, Anthem Data Breaches Linked by Similar Hacking Tactics
         InfoWorld@infoworld, Jeremy Kirk, @Jeremy_Kirk

OpenSSL solution:

        OpenSSL Fixes Serious Denial-Of-Service Bug, 11 Other Flaws
        CIO, @CIOonline, Lucian Constantin, @lconstantin

Target paying back victims:

         Target Will Pay Hack Victims $10 Million
         eWeek@eWEEKNews, Wayne Rash, @wrash

 

Transcription

Hey everyone guess what? We’ve got some reason for celebration today. Today marks the 30th episode of IT Rewind. That’s right, 30 episodes! Where has the time gone? Roll the into!

In celebration of our 30th episode, let’s take a quick look back at each of the previous 29 IT Rewind episodes… 

Wow, um… Hey everybody? Lets get to the news!

The Internet Explorer era is coming to an end. Later this year, a new browser that is currently only known as “Project Spartan” will accompany the Windows 10 launch. At one point, Internet Explorer dominated all other browsers in popularity, but the emergence of Google Chrome and Firefox have made IE an afterthought for quite some time now. Microsoft has yet to officially announce that they will be killing off Internet Explorer, but it is very likely that this will be the plan once the new browser launches.

Another week, another security breach; Healthcare provider, Premera Blue Cross was the victim of a long-lasting cyber attack that compromised the medical records of 1.8 million clients. The attack went undetected for eight months and during that time, hackers gained access to medical records as well as names, dates of birth, email addresses, social security numbers and more. However, no customer credit card information was compromised.

We’re all out of time on this week’s edition of IT Rewind but before we go I want to make mention of Navigate 2015. If you haven’t already, head on over to Continuum.net/Navigate2015 and book your ticket to this year’s user conference in Las Vegas!

As always, remember to read the full stories that we covered today by clicking on the links below. Of course, you can always find us on Twitter, Instagram and Vine at FollowContinuum, as well as on Facebook, LinkedIn, Google Plus, Spiceworks and YouTube.

Take it easy.

 
IT problems don't follow your schedule. Provide 24/7 support for your clients!
 
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Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

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