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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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VIDEO: Why Robin Robins Thinks MSPs Struggle to Market their Businesses

Posted July 23, 2015by Mary McCoy

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Marketing. Managed IT Services. Marketing. Managed IT Services. No matter how hard you try, MSPs often can't get these two concepts to agree with one another. You haven't tried launching a marketing program either because you don't know where to start or you don't believe you have enough time to manage it. Perhaps you're even resistant to the idea because you're naturally distrustful of salespeople and marketers, and don't want to become one. Eeek the buzzwords! Whatever your reason is for struggling to build a solid marketing platform, you're not alone. Many MSP business owners have yet to incorporate a marketing strategy into their overall business plan. This is a colossal mistake.

No one understands this better than Robin Robins, the premiere marketing consultant, sales trainer, and author over 7000 MSPs, VARs and Solution Providers have worked with to implement scalable and profitable marketing programs that drives sales and growth for their companies. With her signature Technology Marketing Toolkit and fifteen years of experience serving the IT industry, Robin knows how to align MSPs' marketing endeavors with the time and resource constraints you're subject to. We're thrilled to feature her as a keynote speaker at Navigate 2015, our user conference in Las Vegas! To give you a little taste of what you can expect to learn from Robin at Navigate, she's created a series of videos we'll be sharing here on our blog!

First up, Robin explains the two mindsets of IT business owners and why she thinks MSPs run from marketing.

 


Did you enjoy the video? Do you think you have more of an entrepreneurial or operational mindset? Leave a comment below!


It's Not Too Late to Register!

There's more great marketing insight where that came from! Don't miss Robin Robins speak live at our second annual user conference, Navigate 2015! We'll be taking over Las Vegas September 27-29th so get a ticket before they sell out. 

Click here to register for Navigate 2015!


Let's Chat In-Person!

Are you attending the Robin Robins Producer's Club Q3 Meeting at the end of the month? Come say hi! I'll be there representing Continuum and would love to set aside time to discuss some of of the marketing best practices I've learned along the way. Leave a comment below if you'd like to set something up. See you in Nashville!


The-Complete-Guide-to-MSP-Marketing-eBook


See also:

 

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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