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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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We've Expanded Our Engineering Team in Mumbai, India!

Posted August 12, 2014by Mary McCoy

Mumbai-engineering-team
Yes, that's right. We're delighted to announce that we've expanded our Mumbai engineering office, increasing our workforce to 120 engineers since January, with 30 more engineering hires planned, bringing the total team in India to 680 people! 

exec-team-michael-george-305“Since the extensive upgrade to our industry-leading NOC in June 2013, we continue to expand and advance our engineering talent as well as our SaaS operations to ensure MSPs can quickly realize greater efficiencies and improved profit margins. These advances reflect the company's commitment to help MSP partners lower labor costs by not adding technicians and increase support services to drive improvements in operational efficiency." ~ Michael George, CEO at Continuum~

 

 

 

mumbai-continuum-officeWhat's more? Due to our rapid growth, Continuum signed a lease for an additional 19,000 square feet of office space, now occupying 46,000 square feet in the Times Square building. Along with our engineering team, you can find our Network Operations Center (NOC), hard at work monitoring your half a million servers, desktops and mobile devices. 

 

 

 

This office expansion comes with an impressive expansion in talent! As Country Manager & Whole Time Director, Ashok Bhandari is responsible for leading and directing the day-to-day activities of the Mumbai office, ensuring all important business objectives are achieved. Ashok has more than 34 years of corporate and business experience, serving various companies including Unilever, Honeywell and Century Rayon.

mumbai-team-photoWe've made exciting new additions to our Mumbai leadership team, like recent hire, Pratima Sethi, as Vice President of Engineering! She has more than 20 years of engineering experience in the software industry. Previously, she spent over 13 years at Cisco in Bangalore, most recently leading the Security Protocols and VPN teams. She held various engineering roles at Cabletron Systems and Zeitnet India, a start-up in the ATM domain. Pratima specializes in networking protocol standardization and has authored Internet articles on IP security. She holds several patents in the networking domain and is passionate about building high impact teams. Pratima leads the engineering staff in India responsible for Continuum’s Remote Monitoring and Management (RMM) platform.

 

All of Continuum’s global engineering is headed by Paiman Nodoushani, Chief Technology Officer & Vice President of Engineering. Paiman has more than 20 years of experience in engineering management and was Senior Director Cloud Products & Solutions for Avaya and Director Engineering & Portfolio Management for Cisco. He is on the Board of Directors for Habitat for Humanity and a Board Trustee for Mass Technology Leadership Council (MassTLC).

 

Want more information on engineering openings in Mumbai? Visit: http://www.continuum.net/company/careers

 

 

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Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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