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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What's Your Computer Virus Name? Play Along to Find Out!

Posted April 24, 2015by Mary McCoy

Whats_Your_Computer_Virus_Name_Play_Along_to_Find_Out

Heartbleed, POODLE and Shellshock ain't got nothing on you! Cross the firewall, and step on over to the dark side. It's time to wear a new hat, a black one. All day you shake your head, dealing with clients that clicked that unknown email link and are now wondering why their systems are infected with malware. Perhaps your eye involuntarily twitches every time someone says the word, Cryptolock...I'll stop right there.

Fighting cybercrime is an unfortunate part of any MSP's job description, and really...who comes up with the names for these things? Case in point: FREAK stands for Factoring Attack on RSA Export Keys, except that it doesn't. We decided to create a few virus names of our own to throw in to the mix. Which IT threat are you? 

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Image Attribution

https://www.flickr.com/photos/ivyfield/4731067532/
https://www.flickr.com/photos/pestoverde/15223305396/
http://en.wikipedia.org/wiki/Star_Trek:_The_Original_Series
http://hamza62240.deviantart.com/art/Dream-Windows-7-Logo-321316850
http://commons.wikimedia.org/wiki/File:Google_Chrome_icon_(2011).png
http://pl.wikipedia.org/wiki/Opera_Mobile
http://commons.wikimedia.org/wiki/File:Big_Mac_hamburger.jpg
http://commons.wikimedia.org/wiki/File:Shitake_mushroom_maki_roll_from_Sushi_Club.jpg
https://www.flickr.com/photos/alextorrenegra/13916866533/
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http://hr.wikipedia.org/wiki/Red_Bull
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http://de.wikipedia.org/wiki/PlayStation_4
http://en.wikipedia.org/wiki/Atari_video_game_burial
https://www.flickr.com/photos/cutiepiecompany/
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http://fabianmonk.deviantart.com/art/Sideshow-Collectibles-Darth-Maul-407449211
https://www.flickr.com/photos/slagheap/2656485301/
https://www.flickr.com/photos/bagogames/14063653395/

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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