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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Why Cloud Security Isn't Just an MSP Fad

Posted July 14, 2015by Webroot Ghost Blogger

Why Cloud Security Isn't Just an MSP Fad Webroot

MSPs accustomed to managing on-premise security solutions take note: your business is moving to the cloud.

Security in the cloud is growing steadily. Gartner Inc. predicts that the cloud-based security services market will grow to $3.1 billion in 2015, up from $2.1 billion last year. The company notes that growth in cloud security will “remain strong.” Market researcher Infonetics affirms that trajectory. The company states that cloud-based security service revenue will expand at a 10.8 percent compound annual growth rate through 2017, when the company projects the market will reach $9.2 billion.

A variety of security functions are moving to the cloud. Gartner contends that the top three in-demand cloud services moving forward will be email security, web security services and identity and access management (IAM). During 2014, however, Gartner believes the highest growth will occur in cloud-based tokenization and encryption, security information and event management, vulnerability assessment and web application firewalls.


What's Driving the Projected Uptake in Cloud-Based Security?

Ease of deployment 

Cloud security solutions eliminate the need to buy and maintain on-premise hardware and software. That consideration makes the technology easier for small and medium businesses (SMBs) to digest. Many smaller firms lack full-time IT personnel, much less a security detail. Indeed, SMBs will likely emerge as a important market for cloud-based security in the coming months. According to Gartner, the larger IT and network service providers will roll out new security-as-a-service-based solutions, focusing on particular security controls for cloud-based IT resources. Gartner says those offerings will initially target SMBs. 

Lower operating costs 

Cloud security offerings cut the upfront cost of acquiring server hardware and security software licenses. The approach also trims the ongoing expense of software maintenance and hardware upgrades. Labor costs also shrink since the customer no longer needs to assign employees to keep tabs on in-house security technology.

Easier updates/upgrade

The task of updating security software ranks among the top hassles of maintaining on-premise security solutions. In the case of endpoint security products, for example, the customer -- or its security services provider -- must frequently download signature updates provided by the security software vendor. And once the signatures are downloaded, there’s the chore of making sure all endpoints receive the updates. Cloud-based security removes that burden.

The cloud is here

Many business apps already run in the cloud. Customers have begun to conclude that it makes sense to move security there as well. This pattern may be seen in IAM. As businesses use more Software-as-a-Service (SaaS) offerings, they are also looking into moving single sign-on and other IAM solutions to the cloud. The federal government, for instance, is piloting cloud-based IAM. The objective is to make the IAM solution, dubbed the Federal Cloud Credential Exchange (FCCX), a government-wide resource. Gartner reports that smaller organizations are interested in cloud-based IAM as well, noting that SMBs need to “extend their basic IAM functions and serve employees who are accessing SaaS and some internal web-architected applications.”

 

Prepare For Cloud Security 

It’s a safe bet that businesses will start moving at least some security functions to the cloud, if they haven’t done so already. SMBs, a traditional market for MSPs, will probably lead the way in migrating to the cloud security, as they seek to simplify deployment and cut costs.

The upshot: MSPs need to acknowledge the cloud security trend or risk getting locked out of opportunities.

For more information about the Webroot Channel Edge MSP Program visit: http://www.webroot.com/us/en/partners/msp/


Webroot is a titanium sponsor at Navigate 2015, our second annual user conference in Las Vegas, Nevada. Click here for more information about the event!

 Cutting-Through-the-Fog [eBook]

See also:

You can also find Webroot on Youtube: https://www.youtube.com/user/WebrootforBusiness and Spiceworks: http://community.spiceworks.com/pages/webroot

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