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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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5 Tips to Help Clients Transition to Macs

Posted July 6, 2015by Matt Mainhart


5 Tips to Help Clients Transition to Macs


You did it. You went out and bought a Macintosh computer. You have used Windows since as long as you can remember, but still made the switch. Mildred down the street cannot stop raving about how awesome her Macbook Pro is, and Harry from work won’t stop talking about his Macbook Air.

You open up your new toy, fire it up, and then look like a deer in headlights. How am I supposed to know what does what? Or what goes where? This doesn’t look like anything I have ever used in my life.

Do not worry. Mac is easy. And we have tips to help you with the transition.

 

1. Spotlight Search

Pour an extra cup of coffee for your new best friend. Spotlight is a handy-dandy tool to help you find nearly anything and everything on a Macintosh computer. In the top right of your screen you will see a magnifying glass. Click it, and type in what you are looking for. That is it. Spotlight does the work for you. It will search the machine for any file, folder, and/or application on your hard drive. Mavericks and Yosemite both have Spotlight available, but for more detailed info jump on over to the Apple Support article on this feature.

 

2. Know the keyboard 

Your PC muscle memory may trip you up on this one for awhile, but practice makes perfect. You'll learn that there are minor differences in the Mac keyboard. The ‘Alt’ buttons do not exist, for one. You will also notice that there are a few new keys as well – such as ‘Command’ and ‘Option’. Some of your keyboard shortcuts on a Mac are different. For example, you can print on a Windows machine by pressing ‘Ctrl + P’. On a Mac, you can perform the same action, but the button combo is ‘Command +P’. These differences are subtle, but good to know. TechRadar has an awesome list of common keyboard shortcuts for people making the switch, and of course Apple Support has their own article on the Mac keyboard as well.

 

3. The mouse

If you are using an Apple mouse, no more left and right clicking. To left click and select something, physically press down on the mouse, like you are pushing it against the table. To right click, hold ‘Control’ on the keyboard, and click. If you have one of the new Apple Magic Mouses, you can customize the clicking options to be more intuitive. If you don’t like the idea of this weird new mouse technology, any Mac-compatible USB mouse will do.

 

4. The trackpad

If you have a Macbook, you will notice that the right and left buttons are also missing from the trackpad. The trackpad on your Macintosh works much like a touchscreen on your mobile device. You may use gestures and multiple fingers to operate it. For instance, you may pinch in or zoom out to magnify or reduce an item on you screen, again, much like a smartphone. Scrolling up and down can be done by moving two fingers up and down on the trackpad. Apple Support once again put together this great guide to elaborate a little more on this.

 

5. Remember your support system

Your IT company and Apple Support can help you when something breaks. There are tons and tons of support materials provided by Apple to help you make the switch. The Apple Support site has support documents detailing every square inch of your new Macintosh device. The Apple Support Community is a group of people just like you, but also has experts available to troubleshoot and answer questions. When the going gets tough, your IT company gets going. Consult the above if you need a little Mac education, but if your machine or those of your company's aren't working, or you hit a wall in getting something setup or installed – call us. There's no use losing valuable business time and productivity. 

 

Catch up with our client quick tips series, and download your own white label versions here:


Have an idea for next month's topic? Leave a comment below!

Tech-Quick-Tips-5-Tips-to-Help-Clients-Transition-to-Macs

Previously one of the main trainers on our white label IT Help Desk, Matt now serves as Technical Sales Engineer. Holding a CompTIA Executive Certificate in Channel Management, as well as CompTIA A+, CompTIA Cloud Essentials, HDI Service Center Team Lead and Six Sigma Green Belt Certifications, he is here to optimize service delivery for MSPs and IT professionals.

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