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Scaling for Success: The MSP Guide to Operational Efficiency

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Joseph Tavano

Joseph Tavano is Senior Content Marketing Manager at Continuum, with more than 12 years of experience in content creation and editorial in various disciplines. He is the author of numerous eBooks, eGuides, blog posts and other collateral that enable Continuum partners and IT service providers in the channel to make their businesses stronger and grow their profits. He is also the producer of the Continuum Podcast Network, which publishes multiple shows every week and reaches tens of thousands of IT professionals every year. A native of Boston, he holds bachelors in English and History from Suffolk University and resides in Salem, Massachusetts.
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Recent Posts

Backup to the Future Part VI: How (and When) to Switch Your Current BDR Vendor

Posted by Joseph Tavano on April 26, 2017

How (and When) to Switch Your Current BDR Vendor

Let’s face it: switching the technology you use every day—especially if it’s a core service your business provides, like BDR—is no simple undertaking. After all the blog posts, eBooks, and discussions with account managers, in the end MSPs are responsible for migrating to a new platform, updating their endpoints, training their staff, talking with clients and much more. It takes time. It takes effort. And, if it’s not the right decision, it can cost the business profits in the short and long term.

There’s a reason why “ripping and replacing” is discussed in hushed whispers; no one looks forward to it, really, and a lot is at stake. When you decide to replace your BDR vendor, you need to be absolutely sure it’s the right move, and you need to have a well-defined plan in place to roll it out efficiently to minimize adverse impacts on your clients and the business.

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Topics: Backup and Disaster Recovery, Continuity247, Vendor Management

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Posted by Joseph Tavano on April 25, 2017

Introducing a New eBook to Help MSPs Overcome BDR Growth Barriers

Some MSPs have started to think that, given the commoditization of BDR as a service in the IT channel, backup and disaster recovery technology is a “settled” line of business with little variation and innovation between the major solution providers.

Think again.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part V: The Path to Better BDR Storage

Posted by Joseph Tavano on April 19, 2017

Backup to the Future Part V: The Path to Better BDR Storage

When was the last time you thought about your mobile phone plan? I know—it’s not that exciting (who actually loves their phone bill?), but there are a few areas where mobile phone pricing plans and BDR are starting to look increasingly similar. Unless you want your clients to think of your BDR services with the same disdain that’s common in the phone market, it may be a good time to think about your partnership contracts and the pricing and packaging options you are passing down to your clients, because a mobile data plan and BDR storage plans are starting to feel more similar in the marketplace than ever before.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part IV: How the Cloud Will Continue to Impact BDR Services

Posted by Joseph Tavano on April 12, 2017

Backup to the Future Part IV: How the Cloud Will Continue to Impact BDR ServicesA few years back, everyone was welcoming you to the cloud. Now that we’re all “here,” cloud services are evolving. For MSPs, this affects everything from pricing and packaging BDR products to everyday service delivery. Let’s explore a few ways that the cloud has impacted and will continue to impact BDR for managed IT service providers.

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Topics: Cloud Computing, Backup and Disaster Recovery, Continuity247

Backup to the Future Part III: BDR Commoditization Means Less MSP Differentiation

Posted by Joseph Tavano on April 5, 2017

Backup to the Future Part III: BDR Commoditization Means Less MSP Differentiation

Backup and disaster recovery (BDR) is now an essential product for every managed IT services provider (MSP). However, in today’s world of commoditized BDR, how can you break away and differentiate yourself from your competition?

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success. In the first post of this series, we discussed how many current BDR solutions that MSPs use today are restricting their growth and scalability. Now, it’s time to consider how exactly BDR has become so commoditized and what that means for your MSP business.

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Topics: Backup and Disaster Recovery, Continuity247

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

Posted by Joseph Tavano on March 29, 2017

Backup to the Future Part II: Bridging the IT Skills Gap as Backup Environments Become More Complex

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success.

As discussed in part one of this series, many current BDR solutions available to MSPs today feature an outdated labor model that restricts growth and scalability. In this article, we’ll dig a little deeper into one of the crucial reasons why this is so: the growing IT skills gap.

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Topics: Backup and Disaster Recovery, Continuity247, Workforce Optimization and Employee Retention

Backup to the Future: Managing the Total Cost of Ownership of BDR

Posted by Joseph Tavano on March 22, 2017

Backup to the Future: Managing the Total Cost of Ownership of BDR

“Backup to the Future” is a blog series that explores the state of the backup and disaster recovery as a service today—and the challenges that come with offering it—and looks forward to the ongoing new paradigms that are dramatically transforming the sector into tomorrow. Through this eight-part series, you’ll learn the forces that are shaping the business models for MSPs offering BDR today, and how to evolve to take on new business more efficiently and more profitably for long-term success. In this first post, we'll tackle how to manage the total cost of ownership (TCO) of BDR.

When MSPs try to calculate the ROI of a business continuity offering, they often look at the cost of the solution they’re leveraging and compare it to the BDR revenue they’ve captured. If the former is smaller than the latter, then they’re satisfied. And while there’s nothing fundamentally wrong with this approach, many providers may find it difficult to ensure long-term profitability and scalability if they aren’t paying attention to the TCO of the tools they’re leveraging.

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Topics: Backup and Disaster Recovery, Continuity247, Service Delivery and Operational Efficiency

The 4 Basics of Email Security

Posted by Joseph Tavano on February 1, 2017

The Basics of Email Security.png

By its very nature, email is one of the more vulnerable areas of any network infrastructure. The fact that it leaves one network and enters another makes it one of the most obvious vectors for threats and malicious activity. Every day, email is used to transmit viruses, malware, and phishing schemes, thus making email security a priority for all businesses. For MSPs, email security is a vital component to any client security offering and one of the pillars of a secure network.

However, no matter how advanced the technology that is implemented, proper email security can be boiled down to a few basics that every user should know and understand. As an MSP, you can easily prove your value as a trusted advisor and further promote yourself as a vCIO by providing thorough email security training to your clients. The following are just a few security measures that can be used.

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Topics: Information Security, Cybersecurity and Threat Management

How to Begin Bringing a Managed Security Services Solution to Market

Posted by Joseph Tavano on January 12, 2017

How to Begin Bringing a Managed Security Services Solution to Market.pngThis year, more and more MSPs will be starting to adopt security services into their portfolio. However, it can be especially daunting to understand where to break into the offering. On a recent episode of MSP Radio, Craig Sharp, MD at Abussi, a UK-based MSP, discusses how to approach security with new and existing customers, what to expect when offering these services and how MSPs are primed to take advantage of this new area of SaaS-based solutions. When considering adding security services to an MSP’s portfolio, here’s what Craig has to say:

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Topics: Cybersecurity and Threat Management, Managed Security Services

Scaling for Success: The MSP Guide to Operational Efficiency [eBook]

Posted by Joseph Tavano on January 11, 2017

Scaling for Success The MSP Guide to Operational Efficiency eBook Excerpt.jpg

"My technology is much too 'noisy,' which amounts to costlier, inefficient service delivery."
"My staff can't support additional new clients and I can't afford (or find) qualified talent." 
"I'm not sure how to organize my team if I partner with a third-party Network Operations Center (NOC)."

No matter the size or scope of their business, MSPs' inner monologues typically center around any or all of these three legitimate financial and operational concerns. Frustratingly enough, there hasn't been one go-to piece of content designed to guide you through the staffing and profitability dilemma that's holding you back from achieving real, manageable growth. Until now. 

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Topics: Business Development and Growth, Remote Monitoring and Management, Service Delivery and Operational Efficiency

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