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Mary McCoy

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.
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Recent Posts

6 Tips and 8 Tools for Greater Workplace Productivity

Posted by Mary McCoy on February 22, 2017

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Do you ever struggle with work piling on and on that you feel like you’re playing an endless game of catch-up? Our frustration peaks as productivity plummets and we're left with only one thought: "Where did the day go?"

We've all been there, right? We stare at our list of to-do items for the day knowing full well we can't cross them off until we buckle down and eliminate distractions. But let's face it, sometimes this works better in theory than in practice.

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Topics: Business Development and Growth, Workforce Optimization and Employee Retention

Reasons to Use Managed IT Services in 2017

Posted by Mary McCoy on February 3, 2017

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As cited in CompTIA's 5th Annual Trends in Managed Services report, "the global managed-services market is predicted to grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%." What is fueling this impressive level of adoption? Why are so many business owners fans of your business model? We dug into this report and more to examine the top reasons small-to-medium-sized businesses (SMBs) list for working with MSPs and IT solutions providers. As you build your 2017 sales strategy, pay attention to these main market drivers.

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Topics: Business Development and Growth, Revenue Growth and Profitability

IT Security On-the-Go: Your Travel ITinerary

Posted by Mary McCoy on December 29, 2016

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Suitcase: check. Phone charger: check. Boarding pass: check. When traveling, do you make a mental list of everything you need to remember to bring? With any business trip, there's a fair amount of planning involved, whether it's memorizing a conference schedule or booking lodging accommodations. Often, though, travelers forget about IT security, neglecting to properly prepare their devices for departure. 

According to the Kensington IT Security Survey Report, 25 percent of company employees reported IT theft in cars and transportation and more than 15 percent reported devices were stolen from their hotel or at the airport. Are you or your clients practicing unsafe IT habits on-the-go?

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Topics: Data Protection, Information Security, Cybersecurity and Threat Management

How to Develop a Go-to-Market Strategy for BDR

Posted by Mary McCoy on December 22, 2016

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"Marketing is a two-way street. You have to be aware of what potential clients are looking for, and then you have to make them aware of what you offer." 

Do you have a hard time marketing and selling your backup and disaster recovery (BDR) solution? In a recent episode of MSP Radio, part one of a two-part series designed to help you define your BDR go-to-market strategy, we answered several frequently asked questions from MSPs facing the same dilemma.

Whether you need guidance establishing the right market to serve or don't know how to differentiate your messaging across audience segments, the following recap should help you yield a higher ROI on current BDR marketing efforts, further enabling long-term business growth and profitability!

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Topics: Sales and Marketing, Backup and Disaster Recovery, Continuity247

The Top 5 MSP Blog Posts of November 2016

Posted by Mary McCoy on November 30, 2016

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If you're reading this, it means you were not trampled to death at your local Best Buy last Friday.

Does this whole month seem like a blur? Are you feeling behind at work? Catch up with the latest helpful content! In addition to season's greetings, we're bringing you November's top 5 MSP Blog posts, a platter of material your MSP peers and fellow IT professionals absolutely devoured! OS hardening tips, ways of working with millennials, managed IT services pricing strategies, we're sharing it all. Pile on your plate! 

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Topics: Sales and Marketing, Hiring and Recruiting, Pricing and Packaging, Workforce Optimization and Employee Retention

Managing Millennials: Clarifying Job Expectations to Retain More Talent 

Posted by Mary McCoy on November 17, 2016

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Entitled. Self-absorbed. Lazy. These are a few of many unflattering words used to describe my generation, the Millennials. We're the population of smartphone-clutching, selfie-snapping trophy winners born between 1982 and 2000, and we represent the largest share of the U.S. labor market.

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Topics: Business Development and Growth, Hiring and Recruiting, Workforce Optimization and Employee Retention

4 Benefits of BDR Powered by Continuous Data Protection

Posted by Mary McCoy on November 10, 2016

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There’s no denying the importance of effective backup and data protection technology in today’s IT landscape. Ensuring that customer information is properly protected – and accessible at all times – is an absolute necessity.

For Managed IT Services Providers (MSPs), the challenge lies in finding the right backup technology that can give them even a slight edge against the competition. True to its name, Continuous Data Protection (CDP) technology can provide exactly that. Here's how.

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Topics: Backup and Disaster Recovery, Continuity247

11 Ongoing, Tedious Backup Tasks Your Techs Are Sick of

Posted by Mary McCoy on November 2, 2016

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How much time do your technicians spend managing backups for each client?

It's easily a full-time job, and yet, maybe only represents a small fraction of their responsibilities. For most MSPs, backup and disaster recovery (BDR) is just one of many offerings in their service portfolios. Clients rely on your round-the-clock technical support to power their businesses. You provide the peace of mind that the entirety of their IT environment remains secure, efficient and online. Understandably, this level of service can result in long hours and overworked technicians.

But what tasks actually consume so much of their time and effort and how much of it is avoidable? With a booming BDR market and the need for constant data accessibility, you certainly don't want technician bandwidth to be a hindrance to the growth of your business continuity services. Instead, think about how you can more efficiently support this offering internally. You should ask yourself if any of your techs are forced to carry out these 11 times, and more importantly, what this could mean for your business.

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Topics: Backup and Disaster Recovery, Hiring and Recruiting, Continuity247, Workforce Optimization and Employee Retention

4 Essentials MSPs Forget When Disaster Recovery Testing

Posted by Mary McCoy on October 26, 2016

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By now, most MSPs recognize that offering backup is table stakes. Your clients can receive this service from any number of your competitors. In order to stand out and increase monthly recurring revenue (MRR), focus on the disaster recovery (DR) aspect of backup and disaster recovery (BDR). Offer your clients DR testing!

To fully capitalize on the advantages of DR testing, keep the following four best practices in mind when adding this service to your IT portfolio. 

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Topics: Data Protection, Information Security, Backup and Disaster Recovery

How to Calculate the Cost of Downtime for Your Clients

Posted by Mary McCoy on October 11, 2016

How_to_Calculate_the_Cost_of_Downtime_for_Your_Clients.jpgHow can you help your clients truly understand how downtime hurts their business? For companies today, there is only one universal standard by which they will "get it." That standard is money. The impact on the top and/or bottom line is often the deciding factor in any business decision, including the decision to purchase your business continuity services. As your clients' trusted partner and managed IT services provider (MSP), you're responsible for minimizing service disruptions and unplanned downtime. In order to do this, you first have to help your clients understand exactly what a downtime event can cost their business.

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Topics: Revenue Growth and Profitability, Data Protection, Backup and Disaster Recovery

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