How much time do your technicians spend managing backups for each client?
It's easily a full-time job, and yet, maybe only represents a small fraction of their responsibilities. For most MSPs, backup and disaster recovery (BDR) is just one of many offerings in their service portfolios. Clients rely on your round-the-clock technical support to power their businesses. You provide the peace of mind that the entirety of their IT environment remains secure, efficient and online. Understandably, this level of service can result in long hours and overworked technicians.
But what tasks actually consume so much of their time and effort and how much of it is avoidable? With a booming BDR market and the need for constant data accessibility, you certainly don't want technician bandwidth to be a hindrance to the growth of your business continuity services. Instead, think about how you can more efficiently support this offering internally. You should ask yourself if any of your techs are forced to carry out these 11 times, and more importantly, what this could mean for your business.