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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Proven Strategies to Overcome Customer Anxiety: MSPtv Navigate Special with Charles Love

Posted September 10, 2015by Tim Lewis

 

 

Navigate 2015 is fewer  than 20 days away! In preparation for the conference of the year, we've created a special Navigate series for MSPtv highlighting some of our key speakers who will share what to expect during their sessions. Continuing our MSPtv Navigate Special series, we have Charles Love, Director of Service and Cloud Operations at Big Sur Technologies. In his interactive session, Charles will be focusing on how he went "all-in" with the Help Desk and NOC to manage his cloud operation and MSP customers and how he sold these offerings to his customers. Tune in now!

Have any suggestions for an MSPtv episode? Want to give us your feedback? Email us at mspnow@continuum.net and let us know what you think!
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Episode Transcription: 

 COMING SOON!

 

Do you want to impress your customers with a spectacular Help Desk?
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Tim Lewis is the Producer of Digital Content for Continuum's marketing team. Coming from Emerson College in Boston, he lives and breathes motion pictures. In his spare time he enjoys petting his dog, Duke! Woof!

Topics: Video

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