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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Managed IT Services Client Onboarding Best Practices: The Weekly Byte [VIDEO]

Posted August 15, 2016by Brandon Garcin

The Weekly Byte Episode 21

The first few months with a new managed IT services client are critical—and having the right onboarding strategy can be the difference between a satisfied customer or someone who’s wondering if they made the right investment.

In this edition of The Weekly Byte, we look at four important best practices to keep in mind as part of your new client onboarding process. Tune in now to learn more!

The Weekly Byte is a video series that provides quick, digestible tips and best practices designed to help your business be successful. Get in touch with us via the comments section below if you have any questions about today’s episode or have ideas for topics you’d like to see covered in the future!

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Brandon Garcin is Continuum's Senior Content Strategist, and is responsible for the creation and execution of a variety of resources designed to win new business and support existing customer accounts. He has authored more than a dozen eBooks which have generated thousands of downloads, and has consulted with hundreds of Continuum partners to help improve their marketing and lead generation efforts through website optimization and content development. Brandon is also the host of The Weekly Byte, a video and audio series produced by Continuum that provides quick, digestible tips and best practices that MSPs can use to help their business succeed.

Topics: The Weekly Byte

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