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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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RMM of The Future: 6 Modern RMM Requirements to Add to Your Shopping List [SlideShare]

Posted July 31, 2014by Mary McCoy

Remote Monitoring and Management (RMM) software allows Managed IT Services Providers (MSPs) to deliver maintenance and repair work on servers, desktops, mobile devices and other endpoints via the Internet – freeing up valuable time and resources that were previously devoted to solving client problems on-site. With so many solutions, what qualifies as a strong, modern RMM offering? What should you be looking for in your RMM software and provider? 

Here are 6 Modern RMM Requirements to Add to Your Shopping List...

 
 


What did you think of this presentation? Any burning RMM questions? Let us know below!


Catch up on previous presentations, like IT Help Desk Bottlenecks: 5 Reasons Your In-House Service Desk Just Doesn't Cut It! [SlideShare]

 

This SlideShare is part of a larger piece:

RMM 101: Must-haves for Your IT Management Solution

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

RMM 101: Must-haves for Your IT Management Solution
MSP Guide to Managed Services SLAs  [white paper]
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