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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Simplifying 3 Trends That Are Changing the IT Landscape

Posted by Meaghan Moraes on April 21, 2017

Simplifying 3 Trends That Are Changing the IT Landscape

Let’s face it, modern IT is complicated. With new components being continuously added to the mix, managing and securing the IT landscape requires new tools fit for the challenge. However, the last thing managed services providers (MSPs) need is yet another disparate management tool that adds more complexity to their services. Without cohesive IT and service level management, there will be serious disconnects—from servers and networks, to storage and end points. 

Amidst the changing tides of technology, MSPs can help their clients ensure IT service and business success with an integrated approach. The following are three growing trends that MSPs should understand how to embrace and capitalize on in order to achieve sustainable profitability and business growth.

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Topics: Cloud Computing, SMB Trends, Mobile Device Management and IT Mobility

Backup to the Future Part IV: How the Cloud Will Continue to Impact BDR Services

Posted by Joseph Tavano on April 12, 2017

Backup to the Future Part IV: How the Cloud Will Continue to Impact BDR ServicesA few years back, everyone was welcoming you to the cloud. Now that we’re all “here,” cloud services are evolving. For MSPs, this affects everything from pricing and packaging BDR products to everyday service delivery. Let’s explore a few ways that the cloud has impacted and will continue to impact BDR for managed IT service providers.

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Topics: Cloud Computing, Backup and Disaster Recovery, Continuity247

Scalability, Cybersecurity & Cloud Services: Three eBooks to Support MSP Growth in 2017

Posted by Brandon Garcin on February 21, 2017

Three-eBooks-to-Support-MSP-Growth-in-2017.pngThe managed IT services industry is constantly changing, and it can be difficult to stay up-to-date on the latest changes, trends and best practices. Today, things like cloud computing, an increasingly-complex cybersecurity landscape and other pressures are forcing MSPs to rethink their approach to service delivery, sales and marketing, and other key aspects of the business.

To help you stay ahead of the curve and set yourself up for success in 2017, we’ve compiled three of our most popular eBooks. Check them out below!

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Topics: Business Development and Growth, Cloud Computing, Cybersecurity and Threat Management

4 Simple Steps to Evaluating Cloud IaaS

Posted by Meg Swanson on October 4, 2016

When you make decisions about extending your infrastructure footprint into the cloud, you do so very intentionally. You hunt down analyst reports, ask peers for recommendations, and seek out quantitative research to compare the seemingly endless array of cloud-based options. But how can you be sure that you’re getting the most relevant information for your business case?

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Topics: Cloud Computing, Backup and Disaster Recovery, Continuity247

The Internet of Things and Untapped MSP Opportunities

Posted by Joseph Tavano on August 24, 2016

How can MSPs gain traction in new areas of technology, such as the Internet of Things? Intel's Eric Townsend sits down with Nate Teplow and Joe Tavano to talk about this, the MSP channel, and much more.

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Topics: Cloud Computing, Podcast, Internet of Things

How to Discuss (and Sell) Cloud Services to SMBs

Posted by Joseph Tavano on August 17, 2016

What are SMBs looking for when they say they're interested in cloud services? Chris Rimer of IBM sits down with Nate Teplow and Joe Tavano to discuss this and much more.

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Topics: Cloud Computing, Podcast

IT & MSPs: Does It Make Sense to Build It All Yourself?

Posted by George Bardissi on August 4, 2016

When I first started my MSP back in the early 2000’s the “guys” that were really progressive were renting data-center space, installing servers, managing the back-end and providing hosted solutions to their customers – all before the marketing term “cloud” even picked up traction. Back then, not many businesses were willing to go down this road on their own because it was a massive investment of time and capital. Moreover, ongoing labor was needed to make that happen, and many were still concentrated on on-prem solutions.

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Topics: Business Development and Growth, Cloud Computing, Navigate 2016

From the Backup Archives: 5 Must-Read BDR Blog Posts

Posted by Mary McCoy on June 20, 2016

Backup and disaster recovery (BDR) is like life-insurance for a small business. Outages can be costly, and it is up to MSPs to ensure that their clients are protected in case of a data disaster. With cyber threats becoming more and more prevalent, BDR is a front-of-mind issue for MSPs. Side note: that's why we have a whole session devoted to marketing and selling BDR at our annual user conference, Navigate, which kicks off in 100 days!

With the lucrative potential involved with adding business continuity as a revenue stream, what better time for us to head into the Backup Archive and dig out these must-read blog posts on BDR? These articles cover a wide range of topics, including fully-managed BDR solutions, business continuity planning, the advantages of cloud computing and more. So dive in and make sure your clients are doing the most they can to keep their information safe and secure! 

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Topics: Data Protection, Cloud Computing, Backup and Disaster Recovery

Watch These People Try to Explain the Cloud [VIDEO]

Posted by Brandon Garcin on June 3, 2016


The cloud can be a mysterious and confusing concept, even for those in tech and IT services. And while there’s no denying the advantages presented by cloud computing, it’s not always easy to actually explain what the cloud is to colleagues, peers or potential customers.

To find out once and for all what the cloud actually is, our own Brody Rhombus hit the streets of Boston and asked people how they define it, how it works and how they’re using it. Not surprisingly, the responses were pretty mixed – and some were pretty hilarious. Tune in now to find out what we learned!

P.S. In reality, these people are no different than your clients and end users. If you're trying to sell cloud-based IT services and solutions, you need to know how to effectively define your offerings and speak their language. If you’re looking for real advice on how to explain cloud computing to your prospects and customers, check out our eBook below.

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Topics: Data Protection, Cloud Computing, Backup and Disaster Recovery, IT Community

Managed IT & Cloud Services Marketing: Navigating the Buyer's Journey

Posted by Todd Hussey on April 22, 2016

Now that you have transformed your premise-based IT solutions to the cloud, and your product-focused business to a recurring revenue services model, there is one more transformation you must make. You must transform your marketing approach in order to attract and engage new prospective buyers of your cloud services.

To compete effectively in the age of digital marketing, it is vital that you fully leverage your website as a vehicle to find, nurture, qualify and convert new opportunities for your cloud solutions. Your website is a powerful asset that can function as a sales and marketing engine to drive new deals at a very low cost of acquisition - assuming you know a few basic principles of online marketing.

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Topics: Business Development and Growth, Sales and Marketing, Cloud Computing

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