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Empowering Your MSP Business to Grow and Prosper—One Post at a Time

5 Ways to Improve Your MSP Service Level Agreement (SLA)

Featured Post

5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Remembering Those Who Have Fallen and Thanking Those Who Have Served

Posted by Nate Teplow on May 29, 2017

Remembering Those Who Have Fallen and Thanking Those Who Have Served

On this Memorial Day, we wanted to take a moment to thank all those who have served in our military, and those who have given their lives for our freedom. We feel that there is no greater sacrifice to be made than to serve your country and we salute all the veterans out there on this Memorial Day.

As veterans return home from service, many of them choose to leverage their acquired skills and get jobs in the IT industry. We understand the close ties that IT professionals have with the military, and many of our own employees and partners have served our country.

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Topics: IT Community, Continuum Veterans Foundation (CVF)

Partner Spotlight: Congratulations to All Our Top 100 MSPs!

Posted by Joseph Tavano on May 12, 2017

Partner Spotlight: Congratulations to All Our Top 100 MSPs

Recently, ChannelE2E published their Top 100 Vertical Market MSPs List 2017, based on Q1 2017 research, and there were many familiar names that make the list!

We’d like to take this time to congratulate all the Continuum partners among the top 100. These prestigious partners include:

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Topics: Business Development and Growth, IT Community

8 Ways to Reduce Your Technician Turnover Rate

Posted by Mary McCoy on March 3, 2017

Did you know that today is National Employee Appreciation Day? It’s a day for companies to thank and recognize their employees for their hard work throughout the year. In honor of this, we wanted to know what MSP business owners could do to appreciate their techs and reduce their turnover rate. We all know that employee turnover is a business killer in the IT industry, but why is that? Bottom line: there’s a shortage of IT talent and a widening skills gap.  

In fact, there are about 593,500 IT jobs in the United States that have remained open for 90 days or longer. That equates to 50,000,000 days of lost IT productivity each quarter! So, what can be done about this? We turned to Spiceworks, a community of online IT professionals, to ask: What is one thing your boss could do to make your job more enjoyable? The influx of responses was astounding! After scanning the 64 (and counting) comments for common themes, we picked these eight ways to cut down on employee churn!

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Topics: Business Development and Growth, IT Community, Workforce Optimization and Employee Retention

Watch These People Try to Explain the Cloud [VIDEO]

Posted by Brandon Garcin on June 3, 2016

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The cloud can be a mysterious and confusing concept, even for those in tech and IT services. And while there’s no denying the advantages presented by cloud computing, it’s not always easy to actually explain what the cloud is to colleagues, peers or potential customers.

To find out once and for all what the cloud actually is, our own Brody Rhombus hit the streets of Boston and asked people how they define it, how it works and how they’re using it. Not surprisingly, the responses were pretty mixed – and some were pretty hilarious. Tune in now to find out what we learned!

P.S. In reality, these people are no different than your clients and end users. If you're trying to sell cloud-based IT services and solutions, you need to know how to effectively define your offerings and speak their language. If you’re looking for real advice on how to explain cloud computing to your prospects and customers, check out our eBook below.

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Topics: Data Protection, Cloud Computing, Backup and Disaster Recovery, IT Community

May the Fourth be with You!

Posted by Joseph Tavano on May 4, 2016

It’s that time of year again! The world’s newest official international holiday is upon us—May the Fourth—a day to celebrate and discuss the greatest film franchise ever, Star Wars.

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Topics: IT Community

What Do You Remember About Windows 95?

Posted by Mary McCoy on March 15, 2016

It's been over two decades since Microsoft released its groundbreaking Windows 95 OS on August 24, 1995. Since then, we've written love letters to Windows XP and popped Listerine tabs to get that awful taste of Windows Vista out of our mouths. We then resumed with Windows 7 and 8, skipped over 9 (why? what's the story here??) and are now adjusting to Windows 10. So since most of us have seen more operating systems than presidents in our lifetime, it's worth taking a look back at the release that put Microsoft on the map.

What do you remember about Windows 95? I asked various people here at Continuum, and here's what people of all ages and tech experience had to say!

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Topics: IT Community

Is Windows 10 already Hiding on your Clients' Computers?

Posted by Joseph Tavano on March 3, 2016

Imagine for a moment that you went to a build-your-own-burrito place for lunch. You build a killer, delicious burrito. You’re not afraid to pay for what you want, and even spring for a few pricier items to be included. Lunch is going to be delicious. Then, the burrito-maker asks you if you’d like to upgrade your burrito with a brand-new flavor sauce you’ve never tasted. Because you have little to no info or desire for this new special sauce, you decline the upgrade.

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Topics: Industry News, Information Security, IT Community

The Difference Between a Leap Day and a Leap Second in IT

Posted by Lily Teplow on February 26, 2016

2016 is quite the eventful year! This summer the Olympic Games will be hosted in Rio de Janeiro, and in November we will have our Presidential election. With everything going on, it's almost as if the masterminds behind the Gregorian calendar knew we needed an additional day to make 2016 count. 

Luckily, this year is also a leap year, meaning you have this Monday, Leap Day, as an extra day to finish the month out strong. Leap Day provides you with that much needed extra time to hit your sales and revenue numbers or cross another item off your monthly goals checklist. If you're concerned about any network configuration repercussions with the added time, not to worry. A leap day is very different than a leap second, which has caused some major IT issues in the past. Read on to learn their histories and how the two compare! 

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Topics: Backup and Disaster Recovery, IT Community

Ringside Seats to the Apple/FBI Battle

Posted by Joseph Tavano on February 25, 2016

Ringside Seats to the Apple/FBI Battle


The gloves have been tapped, and two major forces are about to square off. In one corner is Apple, and in the other is the Federal Bureau of Investigation. It all comes down to an iPhone that belonged to one of the San Bernardino shooters, but may turn out to have far-reaching implications for the entire tech industry.

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Topics: Information Security, IT Community

MSP Would You Rather Round 4 - Managed Services Mysteries

Posted by Mary McCoy on February 24, 2016

Are you struggling to stay awake this morning or in need of an afternoon pick-me-up? MSP Would You Rather is back and sillier than ever! I think our team has more fun creating these questions than you have answering them. We still can't get over the fact that you'd prefer physical (though nonlethal) pain over your clients getting hit with CryptoLocker. I'm sure the feeling is mutual for Locky, the newest ransomware to plague email inboxes. 

What's in store this time around? A very particular set of questions that make us a nightmare for MSPs like you. Are you Scully level of skeptical? Think you know how your MSP peers would vote? Uncover the mystery by viewing the results in real time!

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Topics: IT Community

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