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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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What Your SMB Clients Look for in their MSP [Infographic]

Posted March 27, 2015by Mary McCoy

Only 17% of SMBs say they're where they want to be with technology. How are you addressing the other 83% with IT support needs? First, you have to better understand those needs to see if your MSP business is the right fit. 

Taken from responses from 500 executives with small to medium-sized businesses, CompTIA's recent Enabling SMBs with Technology study looks at how SMBs use technology, providing meaningful statistics MSPs can use to determine opportunities for their outsourced IT expertise. What are your prospective clients' technology insecurities and priorities? We've synthesized them into this shareable infographic. Enjoy!

 What-SMBs-Look-for-in-their-MSP-CompTIA-study-infographic

 

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Download your copy of CompTIA's full Enabling SMBs with Technology study here!

 

For more insight on SMB trends MSPs can take advantage of, check out these 3 blog posts:

Meet Mary! Mary McCoy is a Demand Generation Programs Manager at Continuum, where she's worked for over two years. Mary primarily manages the MSP Blog and has consulted with hundreds of partners, lending website, blog and social media support. Before that, she graduated from the University of Virginia (Wahoowa!) with a BA in Economics and served as digital marketing intern for Citi Performing Arts Center (Citi Center), spearheading the nonprofit’s #GivingTuesday social media campaign. Like her school’s founder, Thomas Jefferson, Mary believes learning never ends. She considers herself a passionate, lifelong student of content creation and inbound marketing.

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