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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Windows 10 & Data Breaches: IT Rewind Episode 8

Posted October 4, 2014by Ben Barker

 
Hubspot-Ep-8
Boo! October is upon us and Ben Barker will tell you why it's going to be the best month of the year. Plus, Windows 10 gets a review and you'll find out why data breach response plans could mean money in your pocket. This is IT Rewind!

 


Continuum's Must-Read Blog Post This Week

31 Days of NOCtober: Tricks, Treats, and Tips!

blog-noctober-1

 

Carve those pumpkin faces, break out the cider, pop in your Hocus Pocus DVD, and throw leaves into the air because it's everyone's favorite month of the year, NOCtober! OK so we're a little spellbound by the arrival of fall, but we're even more excited to bring you 31 days of Network Operations Center (NOC) awareness! We wouldn't be able to deliver expert 24x7x365 service without our 650+ NOC technicians who work tirelessly to allow your IT staff to focus on revenue-producing projects. All month long, we'll be sharing fun and informative NOC content right here so keep checking back for more!  Read more »


IT Rewind Feature Stories:

Did our short segment leave you wanting more? Check out the original articles of stories we covered! 

43% of Companies Had a Data Breach in the past Year

USA Today, @USATODAY, Elizabeth Weise, @eweise

First Look: Windows 10

CIO, @CIOonline, Galen Gruman, @MobileGalen


JP Morgan Revelas Data Breach Affected 76 Million Households

USA Today, @USATODAY, Elizabeth Weise, @eweise


What else is new in the IT channel?

Now that you've seen our top picks for this week, here are some more stories that made headlines. Have a suggestion for a story that we should cover next week? Let us know by commenting below or tweeting @FollowContinuum or @BenDBarker!

Lucky number seven:

         7 Ways to Resolve IT Outsourcing Disputes before They Happen
         CIO, @CIOonline, Stephanie Overby

Trendy topics:

        Top Six IT Trends Impacting Business Networks
        CircleID, @circleid, David Eisner

iPatch:

         Apple Patches Bash Bug
         CRN, @CRN_au, Jane McCallion

BYODisaster: 

         BYOD Programs Expose Businesses to Security Risks
         eWeek, @eWEEKNews, Nathan Eddy

 

What did you think of this week's episode? Do you have suggestions for next week? Let us know by commenting below! We'd love to hear from you!

Check out some of our helpful and informative resources!

 

Continuum-Vault-BDR-Learn-More  

 

Ben is a member of Continuum's marketing team. He specializes in blog content as well as video production. Ben is a graduate of Emerson College and a huge Boston sports fan.

Topics: Industry News

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