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5 Ways to Improve Your MSP Service Level Agreement (SLA)

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5 Ways to Improve Your MSP Service Level Agreements (SLAs)

SLAs are the foundation of your MSP business. They are essential to building strong client relationships and must be clear, reasonable and well-constructed.

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Your 58-Word Cloud Vocabulary Test

Posted April 8, 2014by Tom Henderson

You think you know the cloud? Test your knowledge against these technical definitions. Close answers count, because this isn't Oxford or Webster’s, just a mixture of marketing-speak and geek speak. You’re on your honor. No peeking, and be nice.

(We confess that this might be useful as a crib sheet before you interview for a sysadmin job or head to your next client presentation.)

1. [Anything] aaS
Click to see answer

 

2. AWS
Click to see answer

 

3. Azure
Click to see answer

 

4. Bare Metal
Click to see answer

 

5. BGP
Click to see answer

 

6. BurstToCloud
Click to see answer

 

7. Bus
Click to see answer

 

8. BLOB
Click to see answer

 

9. Can
Click to see answer

 

10. Circuit
Click to see answer

 

11. CDN
Click to see answer

 

12. Cloud
Click to see answer

 

13. CloudBurst
Click to see answer

 

14. CloudOS
Click to see answer

 

15. Cloud stack
Click to see answer

 

16. CrashCart
Click to see answer

 

17. DaaS/STaaS
Click to see answer

 

18. DaaS
Click to see answer

 

19. (Something) Farm
Click to see answer

 

20. Hypervisor
Click to see answer

 

21. IaaS
Click to see answer

 

22. Ibuprofen
Click to see answer

 

23. ISO Image
Click to see answer

 

24. ISP
Click to see answer

 

25. Load Balancing
Click to see answer

 

26. MSP
Click to see answer

 

27. MPLS
Click to see answer

 

28. Nagios
Click to see answer

 

<29. NAP
Click to see answer

 

30. Netboot
Click to see answer

 

31. NOC
Click to see answer

 

32. OpenSSL
Click to see answer

 

33. OpenStack
Click to see answer

 

34. PaaS
Click to see answer

 

35. Peering
Click to see answer

 

36. PVN
Click to see answer

 

37. PxE
Click to see answer

 

38. Rack
Click to see answer

 

39. Refresh
Click to see answer

 

40. Rogaine
Click to see answer

 

41. SDC
Click to see answer

 

42. SDN
Click to see answer

 

43. SDR
Click to see answer

 

44. Slab
Click to see answer

 

45. Spindles
Click to see answer

 

46. Stack
Click to see answer

 

47. SaaS
Click to see answer

 

48. SecaaS
Click to see answer

 

49. SLA
Click to see answer

 

50. SSD or SSDFarm
Click to see answer

 

51. SSO
Click to see answer

 

52. Stack
Click to see answer

 

53. STOR-a-a-S
Click to see answer

 

54. Tenant/Multi-Tenant
Click to see answer

 

55. VLAN
Click to see answer

 

56. VM
Click to see answer

 

57. VPN
Click to see answer

 

58. Workload Roaming/Roaming Workloads
Click to see answer

 

How many did you get right? 


The-Complete-Guide-to-MSP-Marketing-eBook

Tom Henderson is principal researcher for ExtremeLabs, Inc. of Bloomington, IN. The author of a dozen books on operating systems, hardware and software, Tom spent twenty years in systems design, and tests large systems-level infrastructure and performs QA testing of hardware/virtualization/cloud. An active amateur radio enthusiast, Tom travels frequently to conferences and plays blues guitar when he's able.

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